60. In this Part—

“action” means anything done or omitted to be done—

(a) by the Agency, or

(b) by a service provider in connection with the provision of a service that is the subject of an arrangement under section 56 or 58;

“close relative”, in relation to another person, means a person who—

(a) is a parent, guardian, son, daughter, spouse or civil partner within the meaning of the Civil Partnership and Certain Rights and Obligations of Cohabitants Act 2010 of the other person, or

(b) is cohabiting with the other person;

“complainant” means a person who is entitled under section 61 to make a complaint under this Part on the person’s own behalf or on behalf of another;

“complaint”means a complaint made under this Part about any action of the Agency or a service provider in accordance with procedures established under section 64(1)(a) that—

(a) it is claimed does not accord with fair or sound administrative practice, and

(b) adversely affects the person by whom or on whose behalf the complaint is made;

“complaints officer” means a person designated—

(a) by the Agency for the purpose of dealing with complaints made to it in accordance with procedures established under section 64(1)(a), or

(b) by a service provider for the purpose of dealing with complaints made to the service provider in accordance with procedures established under section 64(1)(a) or (2).