28.—(1) Where a public body communicates with one or more persons, the head of the body shall ensure—

(a) if the communication is an oral one and the person or persons aforesaid has a hearing impairment and so requests, or

(b) if the communication is a written one and the person or persons aforesaid has a visual impairment and so requests,

that, as far as practicable, the contents of the communication are communicated in a form that is accessible to the person concerned.

(2) Where a public body communicates in electronic form with one or more persons, the head of the body shall ensure, that as far as practicable, the contents of the communication are accessible to persons with a visual impairment to whom adaptive technology is available.

(3) The head of a public body shall ensure, as far as practicable, that information published by the body, which contains information relevant to persons with intellectual disabilities, is in clear language that is easily understood by those persons.

(4) This section shall come into operation on 31 December 2005.