Education Act 1998
Grievance and other procedures.
28.— (1) The Minister, following consultation with patrons of recognised schools, national associations of parents, recognised school management organisations and recognised trade unions and staff associations representing teachers, may from time to time prescribe procedures in accordance with which—
( a) the parent of a student or, in the case of a student who has reached the age of 18 years, the student, may appeal to the board against a decision of a teacher or other member of staff of a school,
( b) grievances of students, or their parents, relating to the students’ school (other than those which may be dealt with under paragraph (a) F40 [ … ], shall be heard, and
( c) appropriate remedial action shall, where necessary, be taken as a consequence of an appeal or in response to a grievance.
(2) In prescribing procedures for the purposes of this section the Minister shall have regard to the desirability of determining appeals and resolving grievances in the school concerned.