20B.— (1) An organiser shall give appropriate assistance without undue delay to a traveller in difficulty, including in the circumstances referred to in section 19(11), including—

(a) by providing appropriate information on health services, local authorities and consular assistance, and

(b) by assisting the traveller to make distance communications and helping the traveller to find alternative travel arrangements.

(2) The organiser shall be entitled to charge the traveller a reasonable fee for assistance provided by the organiser if the difficulty is caused intentionally by, or through the negligence of, the traveller, but the fee shall not, in any event, exceed the actual costs incurred by the organiser.]