20A.— (1) A traveller may address a message, request or complaint in relation to the performance of the package directly to the retailer through which the package was purchased and the retailer shall forward the message, request or complaint to the organiser without undue delay.

(2) For the purpose of compliance with time-limits or limitation periods, receipt by the retailer of a message, request or complaint referred to in subsection (1) shall be deemed to be receipt by the organiser.]