11. Section 47 of the Principal Act is amended—

(a) by the substitution of the following subsection for subsection (1):

“(1) A broadcaster or provider of an audiovisual on-demand media service shall give due and adequate consideration to a complaint made in writing to it that it has failed to comply with one or more of the matters referred to in section 48(1) where, in the opinion of the broadcaster or provider, the complaint is made in good faith and is not frivolous or vexatious.”,

(b) in subsection (2)—

(i) in paragraph (b), by the deletion of “or” in the last place it occurs,

(ii) in paragraph (c), by the substitution of “those dates, or” for “those dates.”, and

(iii) by the insertion of the following paragraph after paragraph (c):

“(d) in the case the complaint relates to programme material made available on an audiovisual on-demand media service, the date the programme material ceased to be available on that service.”,

(c) in subsection (3), by the substitution of “in accordance with subsection (1) of complaints made in accordance with subsection (2) or referred under section 48(3)” for “of complaints made under subsection (1)”,

(d) in subsection (5), by the substitution of “broadcasters or providers of an audiovisual on-demand media service” for “broadcasters”,

(e) in subsection (6), by the substitution of “the matters referred to in subsection (3)(a) and (b), and the address of the website referred to in subsection (4),” for “the information required under subsection (3)”,

(f) in subsection (7), by the insertion of “or referred under section 48(3)” after “made under subsection (1)”, and

(g) by the substitution of “broadcaster or provider of an audiovisual on-demand media service” for “broadcaster” in each place in which it occurs.