63. (1) The Agency and the Authority shall, insofar as practicable, provide assistance to a relevant person who wishes to:

(a) make an application under Part 2;

(b) for the purpose of making such an application, identify a relevant body that may hold the categories of information relating to the relevant person sought by him or her;

(c) make an application under Part 5; or

(d) make an application under section 38(3).

(2) The Agency and the Authority may provide such support as it considers appropriate to a person who makes an application referred to in subsection (1), which support may include—

(a) support relating to the interpretation and understanding of information and records provided on foot of the application, and

(b) counselling and support of the applicant following receipt by him or her of the information or records referred to in paragraph (a).