67. (1) It is a condition of any arrangement under section 56 or 58 with a service provider that the service provider shall—

(a) adhere to the complaints procedures established by the Agency in accordance with section 64(1) and any regulations under section 68, or

(b) establish the procedures agreed under section 64(2) and adhere to those procedures.

(2) In addition, it is a condition of such arrangement that the service provider shall co-operate with the Agency, or with any person to which the Agency assigns its functions under section 64(4), in any review of a recommendation made by a complaints officer following the investigation of a complaint against the service provider.

(3) The Agency shall exercise any rights or remedies available to it under such arrangement if the service provider concerned does not fulfil any of the applicable conditions specified in subsections (1) and (2).