62. (1) A complaint must be made within the period specified under subsection (2) or the extended time limit under subsection (3).

(2) The specified period is 12 months beginning not later than—

(a) the date of the action giving rise to the complaint, or

(b) the date the person by whom or on whose behalf the complaint is to be made became aware of the action giving rise to the complaint.

(3) A complaints officer may extend the time limit for making a complaint if in the opinion of the complaints officer special circumstances make it appropriate to do so.