21.— (1) A universal postal service provider is required—

(a) to provide a universal postal service in accordance with the obligations imposed on a universal postal service provider by or under the Communications Regulation Acts 2002 to 2011, subject to the interruption, suspension or restriction otherwise of all or any part of the universal postal service in cases of force majeure,

(b) to provide identical services to postal service users under comparable conditions, and

(c) to comply with the terms and conditions of its universal postal service provision published under section 22 or 23, as the case may be, and any amendments to or modifications of those terms and conditions under that section.

(2) Where the Commission is of the opinion that a universal postal service provider is failing, or has failed, to comply with any of the requirements of this section, the Commission may give a direction to the universal postal service provider to ensure compliance with the requirement concerned.