20. —(1) The Minister may, from time to time, issue guidelines to be followed by the Commission in relation to the provision of information by the Commission to such classes of person as the Minister considers appropriate, including final customers of electricity and gas, concerning the rights of such classes of person, and any other information the Minister considers would be of benefit to such classes of person.

(2) Without prejudice to the generality of subsection (1), the guidelines may provide for the manner in which such information should be provided, including, where the Minister considers it appropriate, publication by electronic means.

(3) In subsection (1), “final customer” in relation to electricity, has the meaning assigned to it in section 2(1) of the Act of 1999.