Health Act 2004
Refusal to investigate or further investigate complaints.
50.— (1) A complaints officer shall not investigate a complaint if—
(a) the person who made the complaint is not entitled under section 46 to do so either on the person's own behalf or on behalf of another,
(2) A complaints officer may decide not to investigate or further investigate an action to which a complaint relates if, after carrying out a preliminary investigation into the action or after proceeding to investigate such action, that officer—
(a) is of the opinion that—
(i) the complaint does not disclose a ground of complaint provided for in section 46,
(ii) the subject-matter of the complaint is excluded by section 48,
(iii) the subject-matter of the complaint is trivial, or
(iv) the complaint is vexatious or not made in good faith,
(b) is satisfied that the complaint has been resolved.
(3) A complaints officer shall, as soon as practicable after determining that he or she is prohibited by subsection (1) from investigating a complaint or after deciding under subsection (2) not to investigate or further investigate a complaint, inform the complainant in writing of the determination or decision and the reasons for it.